We stayed at the new W South Beach Hotel. The property was chic, the rooms were large and swanky, but the service was a buzz-kill. The staff was unfriendly and looked annoyed if they had to do their job (even checking people in at the front desk. Seriously!). There was quite a bit of security everywhere to make sure only hotel guests were inside, giving the W an exclusive feel. However, if they are going to put so much energy into keeping people out, they should put just as much energy (if not more) into taking care their guests (you know, the people paying on the inside)!
It was also a pain to get chairs by the pool. You have to get there early, and people save multiple chairs for hours (even though no one is using them) because chairs are such scarce commodities. And because the area by the pool is so tight, the chairs are literally touching each other…it’s like laying in a really wide bed next to a bunch of strangers. I’m frustrated by beach resorts that have such poor chair-to-guest ratios – laying out is a key reason why people are there!
Their bar, The Living Room, was pretty cool though. Their cocktails were fabulous – unique and sophisticated flavors. Probably the only redeeming factor about the hotel.
The rooms were comfortable and had the swanky SoBe vibe. It was also set up really well with lots of closet and drawer space. There’s also a small kitchen area near the door.
Separate living area with its own flat screen TV
Cushy chairs on the balcony
Huge walk-in shower with THREE shower heads!
I really liked the rooms at the W South Beach, but I doubt I will stay here again. For what they charge (twice as much as the average W Hotel), it’s not worth it for horrible service and to have to fight for a chair by the pool.
BITE METER: W South Beach Hotel – 3.0 bites (out of 5)
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